One of the main pillars of operating a successful business is starting strong communication with your customer base. Although the need for call centers cannot be disputed, selecting one that suits your growth vision is vital for it to serve its objective.
Cloud Communication
Interactive Voice Response or IVR technology has brought changes in voice interactions and revolutionized many industries' customer support. Although it is a simple technology, it has resulted in the innovation of many apps in industries such as customer support, automobile, healthcare, and others.
An act of exchange of information across any kind of telecommunication service from a sender to a receiver forming a communication connection with minor delay is known as real-time communications.
Some years back, most businesses had no option but to establish a Public Branch Exchange(PBX). This is an on-site or on-premise telephone network. Even so, a PBX needed a noticeable investment in maintenance and management, large storage, and heavy hardware. For this, a PBX phone system in most cases was not secure, flexible, and affordable.
Today's business world is developing, and every modern workplace needs to evolve. As technology and automation are increasingly prevalent in every sector, workers are now free to remain linked to their work regardless of their actual location.
In a government agency or semi-government agency, the job begins and ends with satisfying the audience you serve as a provider of knowledge. By informing the public about an outbreak of illness, a weather emergency, a newly passed policy, or implementing strategies, easy ways of communicating by digital communication affect life in a positive manner.
Close to 75% of global businesses have moved to some sort of cloud-based platform. According to the prediction of business analysts, the global market for cloud services this year will be approximately $158.8 billion. Indeed, the cloud phone system benefits fit all businesses, right from startups to big global companies.
One of the critical assets for all startups is communication. Most importantly, to stockbrokers because all business is done through phone calls. Whether it is talking with customers or taking orders, you need to make a call. Thus, Cloud telephony for business is apt for communication solutions.
Among the fastest-growing industries all over the world is healthcare. It is estimated that the US spends around $3 trillion on growing this industry, which consumes about 18% of its economy. Likewise, the CAGR growth of India is 16.5% to approximately 22.6%, which is expected to reach $280 billion by the year 2020. Therefore, enhancing customer support by cloud communication has become essential now a days.
Over the past few years, “Cloud” was the recent kid to be introduced on the block. It is still and might remain to be. The communications field has completely been changed by cloud technology through data and voice-based host services. This is one of the communication technology which emerged from the cloud after the revolution of VoIP.