A research study by MIT Sloan management review and Capgemini consulting says companies today find themselves locked in a digital imperative to either adopt new communications technology or face competitive obsolescence. The findings simultaneously reveal that this digital transformation is “too slow” due to either lack of urgency or lack or the failure of adoption strategies. The chief reason we fail to note here is that employee adoption doesn’t start with training programs or roll out of communications technology. It goes way beyond that.
Let us help you with the key insights to ensure you a successful adoption and help you meet ends with minimum efforts.
1. Conducting the need Analysis and aligning it with a rollout plan:
Before you contemplate about adding a new tech tool to your organization, there are a few questions of imperative importance.
- What organizational benefits are you looking for?
- What organizational benefits does the tool provide?
- What employee pain points shall the tool be resolving?
- Are there any other employee pain points of greater priority?
- Does it provide a seamless user experience and add ease for it to be accepted?
- Note down the resources needed to roll down the product and weigh out its cost versus benefit.
- User experience plays a massive role.
These questions play a crucial role for adoption of a new communications technology tool and you surely do not want to fall prey to the don’ts. Implementing a tool that actually adds value to an organization is easy to accept and a step to success rather than implementing a tool just for the sake of it. Another key component to getting acceptance is knowing where your employees find difficulty or struggle with the existing communications technology. Know the priorities they have and administer them. According to a Mckinsey report on “Changing change management”, when all the people truly invested in change, it is 30 percent more likely to stick, and, 70 percent of changed programs fail to achieve their goals, largely due to employee resistance and lack of management support. Simultaneously, instead of adding ten technologies to the basket, unified solutions provided by Yuwee that combine essential tools can help you well in this seamless transition. We create one platform and combine major tools like video conferencing, rich data transfer, screen sharing etc without the need of toggling between technology building. This saves your effort in entering your login credentials every time.
2. Getting your stakeholders and influencers on board and emphasizing the benefits with transparency:
Your team is going to play a pivotal part. The superiority of the product and benefits will matter less when it comes to acceptance from the employees. This recommendation might seem to obvious at first, yet we miss out on the major role it has to play. For example, if a business decides to add a system of communication for current accounting process, the book-keepers and accountants become the major stake-holders. If they keep going back to the old methods, the efforts and investments all go in vain. Hence, it becomes very essential to know who needs to be involved and taken aboard in the technology adoption plan. Adding a few people who can influence others to try the product is also equally important. An internal sponsor can become the integrator in this humongous task. It is they, who can bring the enthusiasm for change.
Do not assume. Ask the related department thoroughly about their requirements and tell them the benefits clearly. Tell them how it will streamline their workflow. Employees are more receptive when you ensure transparency.
3. Conducting training sessions:
Change, by itself, can often be very frustrating. Having used one system for years, to give away the comforts to altogether a new system for a few features can be annoying and unwanted. Without full scope of what’s available, employees often find the new communications technology a lacklustre and give up easy. This is where the training programs come in. Arranging lesson plans and training sessions collaborating with the IT department smoothens the process. A group of individuals might feel more comfortable with a hands-on experience, while a few others might be confident with an explanatory session. Understand the users well, to plan the training sessions and keep a trial period and encourage the use of new system with smaller incentives. You can also use fun filled training sessions to engage with employees and enhance interaction.
4. Launch and follow-up:
Before planning to launch the product in your organization, check if the new product is ready to roll out. The launch is not a single day process. It has to be thoroughly planned. Bring the teams together for the launch and create a buzz about the same. Energy drives any organization as much as hard work and talent. With many people involved, you will be able to fight skepticism. Set deadlines as to when the prior used technology shall become obsolete. Follow up regularly to see if the employees don’t turn around to the older technology. There will always be early adopters. Encouraging them and setting them as examples will also encourage others to follow the same path.
Be open to communicate the difficulties and address them.
Adoption with a unified strategy:
New communication solution adoption can be an arduous task. But a right amount of encouragement, involvement and approach can make it a huge success. An efficient unified communications service provided by Yuwee helps to integrate all the business tools within a single platform. Check out https://yuwee.com/ for further assistance.